Privacy Policy

Cigarlane ("we," "us," or "our") is committed to protecting the privacy of its customers and website visitors. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal information when you visit our website or make a purchase from us.

At cigarlane.com and, we strive every day to build trust with our users. The privacy rights of our users are an integral part of building that trust. This policy explains how we collect, use and share your personal information to better serve you and to improve our own business processes. By using our websites, facilities, services, mobile, telephonic, and other electronic and online applications (collectively, the "Services"), or by your use of any of our programs, content, materials, functionality (collectively, the “Content”), or by providing information to us in other ways, you agree to this policy.

AGE 21 AND OLDER

The Services offered by Cigarlane are not directed to individuals under the age of twenty-one (21). If you are under twenty-one (21), you should not provide any personal information to us. We do not knowingly collect personal information directly from persons under the age of 21. Likewise, we do not knowingly collect information from children under 13. Visit the Federal Trade Commission website (www.ftc.gov) for more information about the Children’s Online Privacy Protection Act (COPPA).

INFORMATION WE COLLECT

Personal Information: When you place an order with us, we may collect certain personal information such as your name, shipping address, billing address, email address, and phone number. This information is necessary to process your orders and provide you with the products you request.
- Contact information, such as name, email address, postal address, phone number
- Demographic information, such as age
- Information about your interests and preferences
- Device identifiers and related information including internet protocol (IP) addresses, MAC addresses, browser and settings information, and information about how you interact with our website
- Information collected through cookies
Payment Information: We do not store payment information directly on our servers. All payment transactions are processed through secure third-party payment processors, such as Shopify Payments, PayPal, or others you may choose during checkout. These processors may collect and store your payment information, and their privacy policies will govern the use of that information.
Order Information: We may collect information about your orders, including the products you purchase, the quantity, and the date of purchase. This information helps us fulfill your orders and provide customer support.
Communication: If you contact us through email or our website, we may collect and retain records of those communications to provide customer support and improve our services.

HOW WE USE YOUR INFORMATION

We use the collected information for the following purposes:

Order Processing: To process and fulfill your orders, including shipping and delivery.
Customer Support: To respond to your inquiries and provide customer support.
Improvement: To evaluate and improve our business, including developing new products and services and analyzing the effectiveness of products, services, applications, and websites
Marketing: With your consent, we may send you promotional emails about our products and special offers. You can opt out of these communications at any time by following the unsubscribe instructions included in these emails. We may deliver content (including advertising) correlating to your interests and browsing and usage history, both within Cigar World and other General Cigar websites and applications; Including to communicate about, and administer your participation in, special events, programs, surveys, sweepstakes, contests, and other offers or promotions;
Technological Improvement: To diagnose and address technical and service problems;
Analysis: To perform data analyses, including market and consumer research, trend analysis, demographic analysis, and financial analysis;
Legal Compliance: To comply with applicable legal requirements and our policies; Including to contact you via telephone, email, mail, or text. We will obtain your consent to contact you in the manner required by law.

DISCLOSURE OF INFORMATION

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third parties for the following purposes:

Service Providers: We may share your information with service providers who help us with order processing, shipping, payment processing, and other functions necessary to run our business.
Legal Compliance: We may disclose your information to comply with legal obligations, respond to legal requests, or protect our rights, privacy, safety, or property.

COOKIES AND SIMILAR TECHNOLOGIES

When you use Cigarlane's website, various technologies such as cookies, local shared objects, and web beacons (generally referred to as "Data Technologies") are employed to automatically gather information. "Cookies" are small identifiers sent from a web server and stored on your device to identify your browser or save information or settings in your browser. "Local shared objects," or “LSOs,” sometimes known as Flash cookies, may be utilized to store your preferences or display content based on your interactions across various websites, personalizing your experience on Cigarlane's site. A "web beacon" (e.g., Internet tag, pixel tag, or clear pixel GIF) connects web pages to web servers and their cookies, and may be used for identification and activity monitoring on Cigarlane's site. Anonymous advertising identifiers are increasingly used on mobile devices in a manner similar to cookies. When we mention Data Technologies, we encompass all current and similar future technologies.

One or more Data Technologies may be utilized on Cigarlane's website and other websites and mobile applications (which may not belong to Cigarlane) used by us, by another party acting on our behalf, or by third parties following their privacy policies. Data Technologies may be employed by us and others, both on our behalf and independently, to collect information about you, which may be added to your user profile and used to link information from various sources, websites, devices, and mobile applications. This information may be used to more effectively market Cigarlane's products and services, as well as those of our affiliates and third parties, that may be of interest to you.

ADVERTISING NETWORKS

Advertising that is customized based on predictions generated over time from your visits across different websites, devices, and mobile applications is sometimes called "online behavioral" or "interest-based" advertising. Cigarlane's may partner with advertising networks, which are companies that deliver targeted advertisements to consumers. They may provide customization, auditing, research, and reporting for Cigarlane's, our affiliates, and other advertisers. This data collection takes place both on Cigarlane's website and on third-party websites and mobile applications, allowing Cigarlane's and our business partners to deliver targeted advertising, enhance marketing programs, and help track the effectiveness of our targeting advertising. Our advertising networks also may use this information to determine or predict the characteristics and preferences of their respective advertising audiences and to measure the effectiveness of their advertising in accordance with their privacy policies.

We do not provide information that is directly associated with a specific person (such as name and address) to an advertising network when you interact with or view a customized advertisement. However, when you view or interact with an advertisement, the advertiser may assume that you are interested in the subject matter of the advertisement.

As noted above, you can set your device or browser to accept or reject most cookies, or at least notify you in most situations where the technology is offered. In addition, the advertising companies Cigarlane's engages may participate in one of the following self-regulatory programs for online behavioral advertising, which provide the associated user opt-outs:

Network Advertising Initiative (https://www.networkadvertising.org/choices) (US Only)
Digital Advertising Alliance (https://www.aboutads.info/choices/) (US Only)

You may set a Do Not Track preference in your web browser. Please note that even if you reject such technology, you may continue to receive advertisements, but they will not be tailored to your specific interests.

HOW CIGARLANE'S STORES AND SECURES YOUR INFORMATION

The security of your personal information is important to Cigarlane's. We use commercially reasonable administrative, technical, personnel, and physical security measures designed to safeguard information about you in our possession against loss, theft, and unauthorized use, disclosure, or modification. Of course, despite these measures, we cannot guarantee perfect security of networks, servers, and databases we operate or that are operated on our behalf. Please note that we will never email you asking for account information like your username, date of birth, credit card information, or other personal information. Finally, we will never email you with attachments that can be opened. If you received a suspicious email that appears to be from us, please contact us at Cigarlane's Contact Page.

Most if not all the personal information is stored in the United States. By providing us with any personal information, you understand that your information may be transferred, processed, or stored outside of your country of residence, including the United States, which may have a different data protection regime from the country in which you reside. In certain circumstances, courts, law enforcement agencies, regulatory agencies, or security authorities in those other countries may be entitled to access your personal information.

We will retain your personal information for as long as “reasonably necessary” for the specific purposes we have disclosed to you, such as to provide services to you (for example, as long as you maintain an online account with us) or as needed to fulfill our own obligations, such as preventing fraud, meeting regulatory requirements, resolving disputes, improving our services, or maintaining security, and in each case, as consistent with applicable law. We may retain non-personal information that has been sufficiently aggregated or anonymized for a longer period.

HOW PERSONAL INFORMATION IS SHARED

Except with your consent or as described in this policy, Cigarlane's does not sell, rent, or share your personal information with third parties. We may share your personal information with our affiliated companies and brands. We also may share your personal information with certain third parties that provide services to you or us, with promotional partners, with social media companies, or with other third parties as needed to carry out our business or to comply with a legal obligation. We also may share information about you if necessary or appropriate, in our good faith judgment, to comply with laws or regulations, or in response to a valid subpoena, order, or government request, or to protect the operations, privacy, safety, property, or rights of Cigarlane's or others.

YOUR CALIFORNIA PRIVACY RIGHTS

This PRIVACY NOTICE supplements the information contained in the above policy and applies solely to California residents who have business relationships with Cigarlane. We adopt this notice to comply with the California Consumer Privacy Act of 2018 ("CCPA"), the California Privacy Rights Act of 2020 (“CPRA”), the California “Shine the Light” law, and other California privacy laws. Any terms defined under California law shall have the same meaning when used in this PRIVACY NOTICE under “Your California Privacy Rights”.

Under California’s “Shine the Light” law, if you are a California resident who provides personal information in obtaining products or services for personal use from Cigarlane, you may choose to opt out of any sharing of that personal information with third parties by Cigarlane or its brands or affiliates with whom you have provided that personal information. If you are a California resident and (1) you wish to opt out; or (2) you wish to request information concerning whether Cigarlane or its brands or affiliates has disclosed any of your personal information to any third parties for direct marketing purposes, you may contact us as specified in the “Contact for More Information” section below.

Information Cigarlane Collects

Cigarlane collects and retains the following categories of personal information and, in some cases, sensitive personal information from consumers for the business purpose of complying with federal, state, and local laws, and regulations governing our business, and to help us determine what products and services might be of greatest interest to you.

We collect at least one item from each of the below categories of personal information identified in the CCPA.

Category

Your real name, alias, date of birth, postal address, telephone number, unique personal identifier, online identifier, Internet Protocol address, email address, account name, driver's license number, or other similar identifiers.
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). A name, signature, Social Security number, physical characteristics or description, address, telephone number, driver's license or state identification card number, bank account number, or other financial information. Some personal information included in this category may overlap with other categories.
Commercial information. Records of personal property, products, or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
Internet or other similar network activity. Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.
Geolocation data. Physical location or movements.

We obtain the categories of personal information and sensitive personal information listed above from the following categories of sources:

Directly from our customers or their agents. For example, from documents that our customers provide to us related to the products or services for which they engage us.
Indirectly from our customers or their agents. For example, through information we collect from our customers in the course of providing products or services to them.
Directly and indirectly from activity on Cigarlane's website. For example, from submissions through our website portal or website usage details collected automatically.
From third parties that interact with us in connection with the services we or they perform.

Sharing Personal Information

Cigarlane may disclose your personal information to our corporate affiliates and to third parties with whom we have joint marketing agreements for the purpose of offering complementary products and services. When we disclose personal information to our affiliates, service providers, and/or third parties, we do so under a contract that describes the business purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except for performing the services provided under the contract.

We may have disclosed or sold the following categories of personal information:

Category A: Identifiers
Category B: California Customer Records personal information categories
Category C: Commercial Information
Category D: Internet or other similar network activity
Category E: Geolocation data
Category F: Inferences drawn from other personal information

Accessing, Correcting, or Deleting Personal Information

If you are a California resident, upon Cigarlane's receipt of a verifiable request from you, you can obtain access to the personal information about you which Cigarlane has in its files, or which Cigarlane has used or shared with third parties. This section describes your CCPA and CPRA rights and explains how to exercise those rights.

Requests to Know and/or Correct

You have the right to request that Cigarlane disclose certain information to you about its collection and use of your personal information, including: the categories and specific pieces of personal information Cigarlane has collected about you. You also have a right to correct any such personal information you believe to be inaccurate.

Requests to Delete

You have the right to request that Cigarlane delete any of your personal information that it has collected and retained, subject to certain exceptions in the CCPA/CPRA. Once Cigarlane receives and confirms your verifiable consumer request, it will delete your requested personal information from its records, unless an exception applies, and it will direct its service providers to similarly delete your personal information from their records.

Exercising Your Request to Know, Correct or Delete Rights

In order to submit a verifiable consumer request to know what personal information Cigarlane may have collected or shared, or to correct or request the deletion of any of your personal information, you may: use one of these two Communication Methods:

Upon receipt of a request by one of the above methods concerning your personal information, Cigarlane will attempt to verify your identity (or authority to make the request) by:

Requesting that you provide personally identifying information, including your first name, middle name, last name, email address, shipping address, and telephone number.
Requesting that you provide additional evidence proving your identity such as your unique customer identification number or details of a recent transaction.

You may make a verifiable consumer request up to two times within any 12-month period. Cigarlane will not be able to respond to more frequent verifiable consumer requests.

Right to Non-Discrimination for the Exercise of Consumer’s Privacy Rights

You have a right not to receive discriminatory treatment from Cigarlane for the exercise of any of your privacy rights conferred by the CCPA.

Your Right to Opt-Out

As a California resident, you have the right to limit the personal information that Cigarlane shares with or sells to its affiliates or third parties. You also have a right to limit the sensitive personal information that Cigarlane may collect to that necessary to perform the service or to provide the goods that it offers for sale. To request that your personal information not be shared or sold, or to limit the sensitive personal information that Cigarlane may collect, please follow this hyperlink: online request form. In addition, customers who are California residents may request certain information regarding Cigarlane's disclosure of personal information to third parties for direct marketing purposes. To make such a request, please contact us at either our toll-free number or Cigarlane's Contact Page to make your specific request. Finally, California consumers have the right to opt out of behavioral advertising or targeted marketing based on past online commercial activity. Even if you opt out of the disclosures described in this section, Cigarlane may still disclose information to affiliates and non-affiliated third parties as permitted by law.

Online Tracking Policy for California Residents

As of the effective date of this policy, there is no commonly accepted response for Do Not Track signals initiated by browsers and, therefore, Cigarlane does not respond to them.

Authorized Agent

As a California consumer, you can designate an authorized agent to make a request under the CCPA on your behalf. To do so, please write to us at the address provided below, providing your full name and address, the name and address of your authorized agent, the agent’s contact information, specify your relationship with the authorized agent, and the purpose for which you are designating the authorized agent. You may revoke the authority of that agent at any time by contacting us in writing at the address below.

SENSITIVE PERSONAL INFORMATION
Unless we request it, we ask that you not send or disclose to us any sensitive personal information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background, or trade union membership) on or through our services or otherwise.

Sale or Transfer of Cigarlane

In the event of any potential or actual reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of Cigarlane's business, assets, or stock (including in connection with any bankruptcy or similar proceedings), your personal information may be shared with third parties such as the acquiring entity and its advisors.

If you are a registered user of Cigarlane's website, you may make changes or updates to certain information by logging into your password-protected account within the website.

Disputes

If you choose to visit Cigarlane's website, your visit and any dispute regarding privacy is subject to this policy and our Terms of Use.

CHANGES TO THIS POLICY

Cigarlane reserves the right to change, add, or remove portions of this policy at any time. You should check this policy periodically to see if any recent changes to this policy have occurred. If Cigarlane makes changes, we will revise the date at the top of this policy. Such modifications shall become effective immediately upon posting. By continuing to engage with Cigarlane after this policy has been updated, you agree to the updated terms of this policy.

CONTACT FOR MORE INFORMATION

If you have questions or want more information about Cigarlane's privacy policy or your dealings with our site, please contact us here.